Website Managers regards every person who contacts them, for any reason whatsoever, to be a valued customer.
Website Managers is committed to providing the best customer service possible and will endeavor to process each enquiry as quickly as possible.
Website Managers are committed to providing our customers with high quality service which meets their reasonable expectations.
Website Managers recognizes that our customer's needs are as unique and varied as the individuals themselves. Business will be fair and completed in an appropriate time frame and our customers will be treated with honesty and integrity at all times.
Website Managers recognize that by providing high quality customer service we are helping to service our customers in the best possible way.
We will listen to our customers and try to provide the services that they really want. We will not assume that we know what they want; we will really find out and listen to the facts.
We will not give any customer the 'run-around'. If an individual cannot directly help a customer, it is their responsibility to ensure that they find someone who can and then put them in contact with the customer. If the person who is able to help the customer is unavailable it is the responsibility of the person who receives the call to ring back the customer and advise them of a time when the appropriate person will help them.
Answers to any enquiry or complaint will be easy to understand. They will be clear, concise, and straight to the point and directly address the original enquiry or complaint.
All telephone enquiries or complaints will receive at least an initial response by the next working day.
All employees dealing with customers will identify themselves either verbally or in writing and when answering the phone will give their first name.
In its aim towards efficiency and in the interest of customers, Website Managers reserves the right to limit the use of staff and resources on false or unreasonable demands.
PRIVACY & SAFETY
Information we collect
We may collect your contact information including names, user names, billing and shipping addresses, email addresses, phone numbers and other digital information.
We may collect your payment information including credit/debit card numbers and PayPal accounts when you place orders.We may collect your purchase/return/exchange information and information how you are using our website including your IP addresses, details about your visits to the website, your browser types, the amount of time you spend on our website and other data.We may also track the pages you visit, look at what website you came from, or what website you visit when you leave us. We collect this information using the third party tracking tools.
How we collect information
We may collect information from you directly. Examples include:
You visit the site and purchase our products.
You upload pictures, comments or reviews on our site.You connect us for customer service via email or other social media platforms.You participate in the questionnaires from USbluewave. You enter a lottery, contest or promotion activity. We may collect information from you passively. For example, we may use tracking tools like browser cookies, Google Analytics, tracking pixels/web beacons, and or other technologies to receive and store certain types of information. We may have third party business partners to collect non-personally identifiable information when you visit the site.We may collect your information from other sources. For example, when your friends purchase from USBluewave and send the product to you, or your friends submit your information to us through a refer-a-friend type feature. If you use one of such features, please be sure you have been authorized by the very close friend or family to share the information, and you submit the email address only.
How we use the information we collect
We use the information for business purposes, including:
Managing and fulfilling purchases, orders, payments, returns and refunds.
Providing satisfying customer services.
Responding to your comments, reviews and opinions.
Conducting survey, research and analysis.
Marketing purposes like sending you coupons, newsletters, emails, promotions, etc.
We don't trade, sell or rent your personal identifiable information with third parties. However we may share the information for business purposes as legal.
We may share the information with third party partners who provide us support and services to market our products and services. The third party partners may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose.
You have the right to ask us not to process your personal data for marketing purposes by ticking the relevant boxes on the order form or by contacting us at the address given below. We may share your personal data if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or in order to enforce or apply our terms and conditions of supply and other agreements; or to protect our rights, property, or safety or that of our customers', or other third parties'. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Google Adwords & Analytics re-marketing cookies
We use Google Adwords re-marketing services to show advertisements on third party websites (including Google) to previous visitors of USbluewave. This might mean we show advertisements to visitors who, for instance, have not yet successfully completed the order process. The advertisements may be text based, or they may be display ads within the Google Display Network.
We cooperate with affiliate business partners to collect information and other behavioral data from you for purposes such as targeting advertising services and better understanding the effectiveness of our affiliate advertisements placed on third party websites.
Social media cookies
Your information is stored on secure servers in accordance with all applicable laws and regulations. Any payment transactions will be encrypted using appropriate technology.
We recommend customers to carefully check your accounts and report any unexpected activity to us and your bank companies without delay. We don't recommend you to share your passwords.
You may request access to any information which is stored within our database. You may also request changes to the details which we hold about you if they are incorrect or incomplete.
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not have any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Credit / Debit Cards