SHIPPING & RETURNS

SHIPPING POLICY

We ship in-stock orders as soon as possible. This is often the day you placed it or the day after, but there are situations where it may take longer. If your item is in stock, your order is estimated to ship on the next business day. All estimates are based on business days.

 

If you chose to pay by credit card, we do not bill you until your order is ready to ship. The items will be shipped out within 24 hours during working days after we received payment. If you have ordered multiple items with different ship readiness dates, you may receive separate shipments. Delivery will typically take 2 to 5 days, depending on your destination and the shipping carrier.

We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at service@usbluewave.comwithin 3 business days after receiving shipping. Note any visible damages and be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.

RETURN & EXCHANGE POLICY

Our goal is to ensure you are completely satisfied with your purchase. If you are not satisfied, you may return within 30 days of the invoice date unused or uninstalled item(s) from your online order. Refund will go return to the credit card that you used to make order within 5 business days.

Order Cancellation:

1. Order cancellation before shipment: You could contact us via emails to have the order cancelled timely. Indicating the order details, such as the order number, receiver's name, and other key information, it will help us to locate your order immediately and cancel it in a prompt manner to avoid unnecessary troubles. You have 24 hours to decide whether to cancel it or not without any additional charge after the order is placed. Once you get a cancellation confirmation from our customer care team, the full refund will be issued to you in three to four business days.

2. Order cancellation after shipment: Items will be sent out the second day after the order is placed. Cancellation after shipment will be liable to the recall cost charged by UPS, which is $17. If you are aware of the charge and still want to have the order cancelled, you can contact us, and we would help you stop the delivery. After the item is being returned by UPS, you can request a refund from us. This policy is only applied to UPS ground delivery service. Items delivered by UPS surepost, USPS or truck do not allow to be intercepted. If you want to cancel the latter ones, you must reject the packages when the shipping companies are trying to make the delivery and shipping cost will be applied in this case.

We ensure that all products are brand new and in excellent condition prior to shipping. In the event of receiving an item which does not conform to those standards, please email us at service@usbluewave.com.

Contact Us

22632 GOLDEN SPRINGS DR

DIAMOND BAR, CA 91765

Email: SERVICE@USBLUEWAVE.COM

TEL:  (909)-895-7511

USBLUEWAVE

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